Customer Service Specialist (Order Management) – MNC

Location: Petaling Jaya, Selangor

Job Descriptions:

• Process and manage customer orders from receipt to fulfillment in line with company policies and service level agreements (SLAs).
• Verify order accuracy, including pricing, quantities, delivery dates, and contract terms.
• Work closely with sales, supply chain, warehouse, and logistics teams to resolve order issues, shortages, or changes.
• Track order status and proactively communicate updates, delays, or issues to customers and internal teams.
• Handle order changes, returns, cancellations, and credit requests accurately and on time.
• Ensure compliance with internal controls, audit requirements, and standard operating procedures (SOPs).
• Maintain accurate records in ERP or order management systems.
• Support month-end activities such as backlog reviews, billing accuracy, and coordination of revenue recognition.
• Identify and suggest process improvements to increase efficiency, accuracy, and customer satisfaction.
• Respond to internal customer inquiries and resolve order-related issues in a professional and timely manner.

Job Requirements:

• Degree/Diploma in Accounting, Finance, Business Administration, Supply Chain, Operations or a related field (or equivalent experience).
• 2-5 years of working experience in Order Management/Customer Service/Supply Chain
• Hands-on experience with ERP or order management systems.
• Strong understanding of Order-to-Cash (O2C) processes.
• Good analytical skills with strong attention to detail and accuracy.
• Effective time management with the ability to handle multiple priorities in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Meticulous, well-organized, and detail-oriented approach to work.
• Able to work independently while also being a collaborative team player.
• Positive attitude and proactive mindset.
• Comfortable working in a fast-paced, multinational (MNC) environment.
• Able to start work the soonest would be good.

Others Information:

For those who have what it takes, please send in resume to:

Recruitment Consultant : Janice Lim

Email: janice@brightprospect.com.my