IT Support

Location: Petaling Jaya, Selangor

Job Descriptions:

• Provide hands-on onsite L1–L1.5 IT support as the first point of contact for 200+ users in Malaysia.
• Troubleshoot Windows 10/11, laptops, desktops, hardware, peripherals, software and connectivity issues.
• Support Microsoft 365, including Outlook, Teams and other workplace applications.
• Provide basic support for iPhone/iPad and iOS devices.
• Troubleshoot basic network, Wi-Fi and VPN issues, escalating complex infrastructure issues to the relevant technical teams.
• Assist with user access and application issues, including basic SAP troubleshooting and escalation.
• Manage incidents and service requests through ServiceNow and follow established IT service processes.
• Perform IMAC, device setup, replacement, deployment and IT asset support.
• Support meeting rooms, townhalls, training sessions and company events, including presentation, webcam and basic AV setup/troubleshooting.
• Conduct equipment checks and dry runs for important meetings and events.
• Coordinate with regional IT teams, vendors and technical SMEs for issue resolution and escalation.
• Participate in IT projects and equipment deployment/replacement activities.
• Provide occasional after-hours/weekend support and onsite technical support for events, including occasional outstation travel when required.
• Maintain proper documentation of incidents, troubleshooting and resolutions.

Job Requirements:

• Diploma/Degree in Information Technology, Computer Science or related field.
• Minimum 3 years of experience in IT Support, Desktop Support, Helpdesk, EUC, Technical Support or IT Site Support.
• Strong hands-on experience with Windows 10/11 and Microsoft 365.
• Good troubleshooting skills in laptops, desktops, hardware, software and peripherals.
• Experience in onsite/face-to-face end-user support is highly preferred.
• Basic knowledge of network, Wi-Fi and VPN troubleshooting.
• Experience supporting iPhone/iPad and iOS devices is an advantage.
• Knowledge of Azure, Entra ID, Intune, device enrollment or Windows Autopilot is an advantage.
• ServiceNow / ITIL experience is preferred, but training can be provided.
• Experience with meeting room, webcam, presentation or basic AV support is an advantage.
• Strong troubleshooting, customer service and communication skills.
• Able to identify issues, resolve L1–L1.5 problems and escalate appropriately to L2/L3 teams.
• Good command of English and Malay.
• Positive attitude, proactive and willing to learn.

Others Information:

For those who have what it takes, please send in resume to:

Recruitment Consultant : Lara

Email : [email protected]