Customer Service Executive (Order Management) – MNC

Location: Petaling Jaya, Selangor

Job Descriptions:

• Provide end-to-end customer service support via phone and email, including order processing, order follow-up, returns, and customer inquiries.
• Coordinate closely with internal teams such as Commercial, Warehouse, Finance, and Planning to ensure smooth order fulfillment and timely deliveries.
• Act as the first point of contact for customer complaints and order-related issues, coordinating with relevant teams to resolve them promptly.
• Maintain accurate customer, order, and transaction records, and prepare reports and data as required.
• Ensure all activities are carried out accurately and in compliance with company policies, SOPs, and service standards.
• Identify opportunities to improve customer service processes and service quality.
• Support continuous improvement initiatives and contribute to achieving high customer satisfaction and service levels.
• Work collaboratively with the Customer Service team and provide support to team members when required.

Job Requirements:

• Degree/Diploma in Economics, Business Studies/Administration/Management, Commerce or equivalent.
• 1-2 years of working experience in Order Management/Customer Relationship Management/Supply Chain
• Good time management, communication skills, analytical skills, attention to detail, and meticulousness.
• Ability to work independently, positive attitude, and a good team player.
• The candidate able to work in fast-paced environment environment.
• Permanent & Immediate Vacancies available.
• MS Word, PowerPoints, and Excel (V-look Up & Pivot Table) Savvy

Others Information:

For those who have what it takes, please send in resume to:

Recruitment Consultant : Janice Lim

Email : [email protected]