Customer Service Manager (FMCG)

Location: Subang Jaya, Selangor

Job Descriptions:

• Lead, coach, and motivate the customer service team to meet performance goals.
• Handle escalated customer issues and ensure prompt, effective resolution.
• Oversee master data and pricing management using global tools such as SAP S/4HANA and Salesforce (SFA).
• Monitor and analyze KPIs to identify and implement process improvements.
• Train and develop team members to enhance service quality and knowledge.
• Collaborate cross-functionally with Sales, Marketing, and Product teams to enhance customer satisfaction.
• Report on performance metrics and take corrective action to meet service targets.
• Contribute to customer-focused strategies and provide feedback for product enhancements.

Job Requirements:

• Bachelor’s degree in Business Administration, Communications, or a related field.
• At least 7-8 years of working experience in a customer service management role, preferably in a multinational environment.
• Excellent problem-solving, communication, and interpersonal skills.
• Proactive mindset with a focus on continuous improvement.
• Proficiency in customer service software and CRM systems

Others Information:

For those who have what it takes, please send in resume to: Recruitment Consultant : Janice Lim Email : janice@brightprospect.com.my