Customer Service & Logistics Associate (MNC Pharma)

Location: Damansara Utama

Job Descriptions:

• Responsible for the day to day operations from a supply chain management perspective.
• Resolve internal and external customer inquiries.
• Inventory Management by analyzing and monitoring consignment inventory level, buffer stock level, usages, short expiry write-offs, missing stocks write-offs, burn down short expiry stocks in fast-moving centers, weekly orders, stop shipment, product returns.
• Perform consignment stock count at hospitals when required, analysis and reconciliation to ensure all discrepancies and inaccuracies are highlighted and addressed.
• To ensure all Supply Chain related activities are done on time and delivered as per Sales / Customers’ need
• Manage 4PL warehouse to ensure smooth operations and meet KPI.
• Provide guidance to stakeholders on supply chain/customer service-related matters.
• Maintain full compliance with corporate Finance, Compliance and Regulatory & Quality policies and procedures.
• Assist sales department in product launch, product discontinuation, back orders, proctorship, quality hold and any others as deem necessary

Job Requirements:

• Degree/Diploma in related field of studied.
• 4-5 years working experience in Supply Chain / Customer Service with Multinational Company environment.
• Excellent spoken and written of English and local language.
• Good in planning skill and well organize.
• Able to deal with complaints tactfully, calmly and politely.
• Applicant with SAP system is added advantage.
• Advance Excel Pivot and Macro.

Others Information:

For those who have what it takes, please send in resume to:
Recruitment Consultant : Janice Lim
Email: yenming@brightprospect.com.my