SAP SCM Support Analyst – MNC (WFH)

Location: Subang Jaya, Selangor

Job Descriptions:

• Identify, assess, and resolve business systems-related issues, Ensure the continuous
  operational performance and efficiency of systems through close collaboration with
  infrastructure experts.
• Offer specialized operational support for third-party developed applications and interfaces
  integrated with SAP middleware, particularly in the Supply Chain Management (SCM) domain,
  including dispatch optimization and telematics solutions.
• Uphold service performance standards that meet or surpass business expectations, aligning
  with Digital standards and Service Level Agreements (SLAs).
• Maintain and update internal knowledge documentation, including wikis, training materials,
  and testing cases.
• Provide consultative guidance to the business on leveraging existing applications to meet their
  specific requirements.
• Proactively identify and migration risks that could compromise IT service quality.
• Participate in quality assurance and testing efforts for applications to maintain a high level of
  service reliability.
• Contribute to the successful international roll-out of projects and facilitate their seamless
  transition into the live environment.
• Conduct root cause analysis to reduce the number of IT incidents.
• Provide support in the development, maintenance, and testing of IT and Business Continuity
  Plans.
• Continuously develop and enhance support processes and tools in alignment with the ITIL
  framework.

Job Requirements:

• Possesses an IT-related degree or equivalent.
• Minimum of four years of professional systems support and operations experience
• Strong IT service delivery background.
• Proven history of meeting strict SLAs and/or KPIs.
• Expertise in supporting various IT solutions, including ERP / SAP systems, web applications,
  mobile apps, data centers, and more.
• Preferably certified in service delivery (e.g., ITIL) and project management (e.g., Prince2).

Compliance and Responsibilities:

• Adherence to Occupational Safety and Health Act 1994 (Act 514) and Company Health Safety
  and Environment Policy.
• Continuous knowledge updates and participation in training courses as needed.
• Compliance with HR policies and procedures.
• Taking responsibility for aspects of the OH&S management system under their control.
• Participation in the development, planning, and evaluation of the OH&S management
  system.
• Reporting workplace incidents and accidents promptly to superiors and HSE Manager.
• Adherence to procedures outlined in current ISO standards.

Others Information:

For those who have what it takes, please send in resume to:
Recruitment Consultant : Fenny
Email: fenny@brightprospect.com.my