Operation Executive (Insurance) (Hong Kong)

Location: Kuala Lumpur

Job Descriptions:

• Handle commercial insurance transactions and documentation accurately within the required turnaround time (TAT).
• Process requests, endorsements, renewals and policy documents in line with underwriting requirements and company procedures.
• Ensure accurate data entry, documentation and system updates while maintaining a high standard of work quality.
• Follow established workflows and service-level requirements, escalating any exceptions or issues when necessary.
• Achieve assigned productivity, accuracy and turnaround-time targets.
• Work closely with underwriters, regional operations teams and CBSM / CBSP colleagues to ensure timely and effective processing.
• Maintain effective communication with CBSP, AI and Quality Assurance teams to coordinate priorities and operational requirements.
• Provide feedback on process issues and support initiatives aimed at improving operational efficiency.
• Participate in training, calibration and knowledge-sharing sessions to maintain consistent service standards.
• Ensure all activities are carried out in accordance with underwriting guidelines, internal policies and relevant regulatory requirements.
• Maintain complete and accurate records within workflow systems to support audit and compliance requirements.
• Assist with quality checks and internal audits, including providing necessary information and implementing corrective actions.
• Identify opportunities to streamline processes, improve efficiency and reduce manual work through automation where applicable.
• Contribute to operational improvement projects and initiatives under the CBSM transformation programme.
• Continuously develop technical knowledge and improve work efficiency through training, feedback and ongoing learning.

Job Requirements:

• Demonstrated experience in managing personal delivery to defined service levels (accuracy, TAT, productivity).
• Proficiency in commercial insurance or insurance processing applications (e.g., policy administration, workflow, or CRM systems).
• Understanding of underwriting documentation, policy lifecycle, and endorsement processes.
• Strong collaboration and communication skills, with the ability to work effectively across teams and time zones.
• FRESHIE are encouraged to apply.
• High attention to detail, discipline in following structured workflows, and commitment to quality.
• Required: Cantonese – Support Hong Kong.

Others Information:

For those who have what it takes, please send in resume to: Yen Ming

Recruitment Consultant :

Email : [email protected]