Customer Service Executive

Location: Petaling Jaya, Selangor

Job Descriptions:

• Respond promptly to customer inquiries via various communication channels like phone, WhatsApp, and email.
• Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible.
• Collaborate with relevant departments to resolve complex problems and ensure timely solutions.
• Maintain accurate and organized installer records, interaction logs, and documentation.
• Input and update the installer’s information in the system.
• Generate reports and analytics on customer interactions, feedback, and trends to identify areas for improvement.
• Communicate effectively with installers, team members, and other departments to ensure seamless information flow.
• Collect and document customer feedback, suggestions, and complaints to help improve products and services.
• Identify process inefficiencies and propose improvements to enhance the overall customer service experience.
• Contribute to the development and enhancement of customer service policies and procedures.
• Adhere to company standards, guidelines, and best practices in customer service.
• Prioritize tasks and assignments to ensure timely completion of projects and deadlines.
• Provide support to team members by managing their administrative tasks when necessary.

Job Requirements:

• Excellent communication and interpersonal skills.
• Patience and the ability to handle challenging situations with professionalism.
• Problem-solving skills and a proactive approach to addressing customer needs.
• Familiarity with customer service software and systems.
• Adaptability to evolving processes and procedures.

Working hours:

• Monday – Friday (8.30am – 5.30pm)
• Saturday work from home

Others Information:

For those who have what it takes, please send in resume to: Consultant: Wei Li Email: weili@brightprospect.com.my