Senior Customer Service Executive (Office Hour)

Location: Kuala Lumpur

Job Descriptions:

• Respond promptly to customer inquiries via various communication channels like phone, Whatsapp and email.
• Investigate and resolve customer issues, striving to achieve first contact resolution whenever possible.
• Collaborate with relevant departments to resolve complex problems and ensure timely solutions.
• Maintain accurate and organized installer records, interaction logs and documentation.
• Input and update the installer’s information in the system.
• Generate reports and analytics on customer interactions, feedback and trends to identify areas for improvement.
• Communicate effectively with installers, team members and other departments to ensure seamless information flow.
• Collect and document customer feedback, suggestions and complaints to help improve products and services.
• Identify process inefficiencies and propose improvements to enhance the overall customer service experience.
• Contribute to the development and enhancement of customer service polices and procedures.
• Adhere to company standards, guidelines, and best practices in customer service.
• Prioritize tasks and assignments to ensure timely completion of projects and deadlines.

Job Requirements:

• Min 3 years of experience in a call center environment.
• Supervisory Skills.
• Normal Working Hour.
• Fluent in English , Malay & Mandarin is added advantage.
• Career Development, On-Job Training.
• Permanent & Contract Positions Available.
• Willing to work PJ & Shah Alam. 
• Good in MS Office.

Others Information:

For those who have what it takes, please send in resume to:
Consultant: Yen Ming
Email: yenming@brightprospect.com.my