Site IT Support Analyst

Location: Shah Alam , Selangor

Job Descriptions:

• Entry-Level Role: Supports small site(s) within the country, handling daily ticket resolution and fleet management based on standard KPIs. Typically assists a Site IT Analyst at a larger location and works under close supervision.
• Onsite Technology Support: Provides in-person IT assistance to employees.
• Technical Issue Resolution:
• Responds to technical support requests via phone, email, and in person.
• Assists end users with various IT issues by identifying, researching, and resolving technical problems.
• Troubleshoots user issues related to PC hardware, software, LAN, and voice network systems.
• Diagnoses issues by consulting with users and collaborates with internal IT teams or vendors to resolve problems.
• System Maintenance & Upgrades:
• Installs, configures, and upgrades PC components and software.
• Plans for and responds to service outages and system disruptions.
• System Monitoring & Documentation:
• Conducts proactive monitoring of IT systems using appropriate tools.
• Logs, tracks, and monitors reported issues to ensure timely resolution.

Job Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Excellent interpersonal and communication skills, including active listening and providing guidance.
• Strong analytical skills to troubleshoot technical issues, assess alternatives, and recommend cost-effective solutions.
• Ability to adhere to company standards and consistently apply policies.
• Proficient in verbal communication with the ability to document operational procedures effectively.
• Willingness to work rotating shifts and holidays.
• Fluency in English.
• Possession of a valid Class B driving license.

Others Information:

For those who have what it takes, please send in resume to:

Recruitment Consultant : Lara
Email : lara@brightprospect.com.my