Job Expired

Medical Information

Location: Petaling Jaya, Selangor

Enquiries Management:

Answer calls and handle inquires/requests in a courteous, professional manner with redefined answers/resources ensuring high customer satisfaction.
Identify interactions containing adverse events and/or product quality complaints and handle these in accordance with applicable processes and procedures.
Record all interactions into the required database. Documentation has to be concise, thorough, and accurate in accordance with Good Documentation Practices
Escalate all inquiries without predefined answers according to defined processes.
Other duties and special projects that are assigned by management (experience related)
Utilize computer technology to handle high volume of enquires.
Communicate with internal/external business partners and stakeholders.

Create, Promote and Maintain Operational Excellence:

Share effective methods and practices with colleagues in order to satisfy customer needs and provide input/feedback to continuously improve daily processes.
Maintain and improve company product knowledge and material dispatch workflow.
Support organizational changes. Demonstrate flexibility in providing coverage and/or availability.

Compliance:

Degree in Pharmacy, Medicine/Health Sciences, Biomedical Sciences, Life Sciences, or related fields.
Min 2 years of working experience
Possess strong communication, problem-solving, flexibility, and adaptability skills.
Ability to work under pressure, and multitask.
Able to work independently and as a team player.
Good organization and time management skills
Excellent English language skills (comprehension, speaking, reading, and writing)
Support to ANZ

For those who have what it takes, please send in resume to:

Recruitment Consultant: Wei Li
Email : weili@brightprospect.com.my

Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd

No, 18, 2nd Floor, Jalan 14/14,
46100 Petaling Jaya,
Selangor
Tel : +603-7954 8440