Field Service Engineer (Construction/Mining Industry/Hydraulic)

Location:  KL/Selangor

Job Descriptions:

• Serve as a subject matter expert for both underground and surface drill machines.
• Travel to customer sites in Malaysia, Vietnam, Thailand, Laos, and Cambodia to conduct machine troubleshooting.
• Perform Root Cause Analysis and troubleshooting (second-line support only), providing recommendations based on reports to improve customer satisfaction and optimize processes.
• Make necessary system adjustments to client equipment to ensure optimal performance.
• Proactively develop solutions to prevent recurring issues.
• Provide application guidance to the sales team and review operating cost proposals upon request.
• Take ownership of technical and application aspects of market releases for new products and versions, and oversee the phase-out of older products.
• Lead product launches, conduct testing, and manage commissioning services.
• Assist with operational readiness for large-scale projects.
• Support the New Product Development (NPD) process by providing technical input.
• Provide aftermarket support to Equipment divisions and Sales Areas.
• Ensure all activities comply with SHEQ (Safety, Health, Environment, and Quality) regulations, procedures, and guidelines, and promote awareness of these standards, addressing any deviations.
• Mentor, coach, and train team members, including facilitating knowledge transfer between the factory and Sales Area.
• Collaborate with the Parts & Services division and take technical responsibility for training initiatives in relevant Sales Areas.

Job Requirements:

• Diploma/Degree in Mechanical or Electrical Engineering, Chemical Engineering or a related field.
• Minimum 4 – 5 years of experience in the maintenance, repair, and troubleshooting of underground and surface drill machines, loaders, trucks, and related equipment.
• Knowledge of basic electrical and hydraulic systems.
• Proficiency in MS Office suites.
• Proficiency in English oral and written communication.

Others Information:

For those who have what it takes, please send in resume to:

Consultant: Fiona Yong

Email: fionayong@brightprospect.com.my