Customer Service Specialist (Order Management) – MNC

Location: Petaling Jaya, Shah Alam, Selangor

Job Descriptions:

• Handle and respond to customer emails, calls, and queries such as purchase orders, deliveries, invoices, complaints, and stock checks.
• Liaise with the Logistics, Procurement, and Warehouse departments to ensure timely deliveries.
• Follow up or update customers on delivery schedule changes, if any.
• Process purchase orders, prepare invoices, and delivery orders for daily shipments.
• Generate quotations and collaborate with sales representatives.
• Communicate important feedback from the sales team and customers.
• Ensure proper filing of documents and records.
• Run reports, manage orders, and place orders for urgent inquiries.
• Assist in all other administrative task as assigned.

Job Requirements:

• Degree/Diploma in Business Studies / Administration Management.
• 1-3 years of working experience in Order Management/Customer Relationship Management/Supply Chain
• Good time management, communication skills, analytical skills, attention to detail, and meticulousness.
• Ability to work independently, positive attitude, and a good team player.
• The candidate able to work in fast-paced environment / MNC environment.
• MS Word, PowerPoints, and Excel (V-look Up & Pivot Table) Savvy.
• SAP is an added advantage.

Others Information:

For those who have what it takes, please send in resume to:
Consultant: Wei Li
Email: weili@brightprospect.com.my