Customer Service (Pharmaceutical)

Location: Kuala Lumpur

Job Descriptions:

• Facilitate smooth communication with doctors in private practices and hospitals through efficient inbound and outbound calls.
• Provide inbound customer service support, including order taking, processing, tracking, and follow-up with doctors.
• Assist doctors with inquiries about healthcare products related to hypertension, including pricing and specifications.
• Skilfully screen and redirect incoming calls while identifying customer needs to ensure satisfaction.
• Follow established communication protocols to offer accurate information via phone or email.
• Stay informed about product knowledge and company policies to provide clear assistance.
• Help customers understand their needs and promote effective use of services, creating a positive experience.

Job Requirements:

• Candidate must possess at least a Bachelor’s Degree in Customer Service Management, Business Administration, English Studies, or any relevant field.
• Minimum 1 year of working experience in customer service or administrative role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Possess excellent written and verbal English communication skills.
• Candidate must possess professional attitude and appearance.

Others Information:

For those who have what it takes, please send in resume to:
Consultant : Fiona Yong
Email: fionayong@brightprospect.com.my