Customer Service Coordinator (MNC)

Location: Bandar Sunway, Selangor

Job Descriptions:

• Ensuring customer satisfaction
• Handle inbound and outbound call.
• Attend to customer or sales personnel via call and email for the following:
• Printing orders , sorting , segregation (order received via email & fax), Order processing, Delivery enquiry, Product enquiry, Promotion enquiry, Stock availability, Customer complaint, Filing the sales order.
• Liaise with transporter/ dispatch for any issue related to delivery
• To process exchange / billing order in the system.
• To process Bulk Orders by instruction from Sales personnel.
• To process credit notes/debit notes based on the error billing in any particular invoice upon confirmation.
• To follow up with warehouse for goods collection that has not been done.
• To assist in bi-annual stock count activities.
• To perform ad-hoc tasks as and when assigned.

Job Requirements:

• Degree/Diploma in Business Studies / Administration Management or relevant.
• 1-2 years experience.
• Fresh graduate is welcome.
• Fluent in English, Mandarin, and Malay.
• Excellent communication and interpersonal skills.
• Patience and the ability to handle challenging situations with professionalism.
• Problem-solving skills and a proactive approach to addressing customer needs.
• Familiarity with customer service software and systems.
• Adaptability to evolving processes and procedures.

Others Information:

For those who have what it takes, please send in resume to:
Consultant: Wei Li
Email: weili@brightprospect.com.my