Customer
Service Exec
(Technical Support)
|
| Petaling Jaya, KL |
| *Salary
RM 2000 - RM 3300* |
Requirements:
- Possess at least a Diploma/Degree in Computer
Engineering/Information Technology
- 1-2 years of relevant work experience
- The ability to complete tasks with limited supervision
- Have strong client satisfaction awareness
- Excellentphone communication and customer service
skill
- Available both in normal working hour and shift
|
Responsibilities:
- Provide level 1 technical support to premier
customers by email, phone and remote on a timely basis
- Answer phone calls and respond to email from
customers at appointed on duty time
- Timely respond on service request according to SLA
- Level 1technical support including evaluation of
service requests, problem analysis, collection of systems log and
minimum remote troubleshooting
- Manage the healthy progress of service requests.
Ensure escalation to level 2 with the right information for on-site
support
|
For
those who have what it takes, please send in resume or walk in for an
interview at:
Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd
No, 18, 2nd Floor,
Jalan 14/14,
46100 Petaling Jaya,
Selangor
Tel : 03-79548440
(Opposite Jaya 33)
Recruitment
Consultant : Soo Yee
Email
:
sooyee@brightprospect.com.my
|
