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Service Manager (Telco)
Yearly contract
Kuala Lumpur
*Salary RM5000-RM7000*
Requirements:

  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.
  • Required language(s): Bahasa Malaysia, Chinese, English
  • At least 3 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in KL.
  • Preferably Senior Executives specializing in Engineering - Electronics/Communication or equivalent.
  • Full-Time positions available.
  • Experience in Telecommunications industry in the Operational and/or Service Delivery field
  • Experience in customer service environment
  • Have a passion for customer service and possess excellent customer handling skills
  • Possess commercial and business awareness
  • Possess interpersonal and communication skills in a multicultural environment
  • Good at planning and organization
  • Customer focus
  • Independent and capable of decision making and problem solving
  • Knowledge in IP and other WAN technologies (e.g.: ATM, FR, ILC, etc)
  • Highly motivated and able to work independently under pressure.
  • Good in report writing and presentation skill 
Responsibilities:

  • Review network performance on a monthly basis with customer
  • Recommend network enhancement initiatives
  • Monthly meeting to build rapport and confidence with customer’s network engineers
  • Investigate outages and prepare RFO with recommendations on corrective and improvement action plans
  • Ensure all reported problems for customer are resolved in a timely manner
  • Take ownership in handling and managing fault outages
  • Be an SPOC for all issues relating to the management of  customer’s networks
  • Be pro-active and formulate pre-emptive solution against service/network failure.
  • Impact analysis on customer’s network and overseeing the entire planned maintenance cycle
  • Develop customized processes for customer
  • Continuously look for new ways to improve the technical and customer relationship grade of services to improve customer satisfaction.
  • Manage Change Activities

For those who have what it takes, please send in resume or walk in for an interview at:

Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd
No, 18, 2nd Floor,
Jalan 14/14,
46100 Petaling Jaya,
Selangor
Tel : 03-79548440
(Opposite Jaya 33)


Recruitment Consultant   : Agnes Lim

Email                                :
 agneslim@brightprospect.com.my