Team Manager
|
| Petaling Jaya |
| *Salary RM 4000 - RM 5500 + Bonus* |
Requirements:
- Candidate
must possess at least a Diploma, Degree in Business Studies, Commerce,
Marketing, Science/Technology or equivalent
- At least 4-5
years' working experience in call centre/helpdesk
- Proficient
in all Microsoft applications
- Required
language (s) : English & BM
- Candidate
able to speak in Mandarin is added advantage
- Must be able
in performance management, coaching and motivating staffs
- Candidate
with process design, implementation and improvement experience is added
advantage
- Strong in
problem solving and decision making abilities and high level
interpersonal and communication skills
- Applicants
must be willing to in PJ
- Right
working attitude, able to coordinate and work as a team, work
independently and able to handle multi task
- Meticulous,
Accurate, Systematic and Organized
- Permanent
and immediate positions
|
Responsibilities:
- To lead,
coach and develop a team of multi-lingual support representatives
- Responsible
to work with multiple parties in the assessment and implementation of
global, regional and local
- Maintaining
process, procedural compliance to ensure contracted SLAs are met and
implementing remedial actions when necessary
- Investigate
and resolve internal and external escalations
- Continually
seeking improvement in efficiency through reviewing and changing
practices
- Maintain
operational systems, processes and procedures and be available to
provide direct support to customers if required
- To develop
team cohesiveness, increase employee motivation and satisfaction and
reduce staff churn
|
For
those who have what it takes, please send in resume or walk in for an
interview at:
Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd
No, 18, 2nd Floor,
Jalan 14/14,
46100 Petaling Jaya,
Selangor
Tel : 03-79548440
(Opposite Jaya 33)
Recruitment
Consultant : Janice
Email
:
janice@brightprospect.com.my
|
