| Customer
Support Representative |
| Petaling Jaya |
| *Salary
RM1800-RM2500* |
Requirements:
-
Degree/Diploma/Certificate
in IT, Business Studies or equivalent
-
2-3
years working experience in HELPDESK (handle
technical call), preferably
in a CALL CENTER
Environment
-
Excellent
communication skills in both spoken and written English
-
Able
to speak in Mandarin is added advantage
-
Good
listening skills
-
Strong
in problem solving skills
-
Resourceful,
proactive and able to work independently
-
Computer
literate and proficient in MS Office applications
-
Training
Provided
|
Responsibility:
-
Assist
customers with general enquiries, consumables and/or supplies orders
and
service support requirements, with a focus on service excellence and
first call
resolution.
-
Processing
of consumables and supplies orders for customers
-
Responsible
to troubleshoot and problem solving by providing basic technical
support
-
Use
available Knowledge Bases to efficiently and accurately diagnose and
resolve
hardware or software related problems to maximise device up time and
minimise
escalations to Engineers or Technical Specialists
-
Correctly
identify call type, utilise appropriate system resource and adhere to
logging
procedures
-
Pro-active
updating of customer records through
accurate data entry and escalation of service contract administration
issues
|
For
those who have what it takes, please send in resume or walk in for an
interview at:
Agensi
Pekerjaan & Perundingcara Bright Prospect Sdn Bhd
No, 18, 2nd Floor,
Jalan 14/14,
46100 Petaling Jaya,
Selangor
Tel : 03-79548440
(Opposite Jaya 33)
Recruitment
Consultant : Janice
Email
:
janice@brightprospect.com.my
|
