| Customer
Service Representative
|
| Petaling Jaya, Kuala Lumpur |
| *Salary RM2000 - 3000* |
Requirements:
-
Degree/Diploma/Certificate
in IT, Business Studies or
equivalent
-
1-2
years working experience in Customer Service,
preferably in a CALL
CENTER
Environment
-
Excellent
communication skills in both spoken and written
English
-
Able
to speak in Mandarin is added advantage
-
Good
listening skills
-
Strong
in problem solving skills
-
Resourceful,
proactive and able to work independently
-
Computer
literate and proficient in MS Office applications
-
Training
Provided
-
Applicants
should be Malaysian citizens or hold relevant
residence status
|
Responsibility:
-
Assist customers with general enquiries, consumables and/or
supplies orders and service support requirements, with a focus on service
excellence and first call resolution.
-
Processing of consumables and supplies orders for customers
-
Responsible to troubleshoot and problem solving
-
Use available Knowledge Bases to efficiently and accurately
diagnose and resolve hardware or software related problems to maximise device
up time and minimise escalations to Engineers or Technical Specialists
-
Correctly identify call type, utilise appropriate system
resource and adhere to logging procedures
-
Pro-active updating of customer records through
accurate data entry and escalation of service contract administration issues
|
For
those who have what it takes, please send in resume or walk in for an
interview at:
Agensi
Pekerjaan & Perundingcara Bright Prospect Sdn Bhd
No, 18, 2nd Floor,
Jalan 14/14,
46100 Petaling Jaya,
Selangor
Tel : 03-79548440
(Opposite Jaya 33)
Recruitment
Consultant : Janice Lim
Email
:
janice@brightprospect.com.my
|
