| Customer
Support Representative (Hokkien/Mandarin) x 20 - MNC
|
| Petaling Jaya |
| *Salary
RM 2500 - RM 3500 + Bonus* |
Requirments:
- Degree/Diploma in IT ,
Business Studies or equivalent
- 2-3 years working experience
in helpdesk (handle technical call), preferably in a CALL
CENTER/SHARED SERVICE CENTER environment
- Excellent communication
skills in both spoken and written English
- Must EXCELLENT communication
skill in Mandarin+Hokkien
- Candidate must be able to
read and write in Traditional Chinese
- Good listening skills
- Resourceful, proactive and
able to work independently
- Computer literate and
proficient in MS Office applications
- Training + Benefits
provided
- Applicants should be
Malaysian citizens
|
Responsibilities:
- Assist customers with general
enquiries, consumables and/or supplies orders and service support
requirements, with and focus on service excellence and first call
resolution
- Processing of consumables and
supplies orders for customers
- Responsible to troubleshoot
and problem solving by providing basic technical support
- Use available knowledge bases
to effieciently and accurately diagsnose and resolve hardware and software
related problems to maximise escalations to engineers or technical specialists
- Correctly identify call type,
utilise appropriate system resource and adhere to logging procedures
- Pro-active updating of
customer records through accurate data entry and escalation of service
contract administration issues
|
For
those who have what it takes, please send in resume or walk in for an
interview at:
Agensi
Pekerjaan & Perundingcara Bright Prospect Sdn Bhd
No, 18, 2nd Floor,
Jalan 14/14,
46100 Petaling Jaya,
Selangor
Tel : 03-79548440
(Opposite Jaya 33)
Recruitment
Consultant : Janice
Email
:
janice@brightprospect.com.my
|
