| Asst.
Call Centre Manager |
| Petaling Jaya |
| *Salary
RM 4000 - RM 7000* |
Requirements:
- Degree/Diploma/Certificate
in IT, Business Studies or equivalent
- 4-5 years
working experience in supervisory level preferably in
a CALL CENTER
Environment
- Excellent
communication skills in both spoken and written English
- Must
EXCELLENT written and oral communication in English, Chinese
and Bahasa Malaysia
- Candidate
MUST
with experience in setting up call centre
- Candidate
with knowledge of Customer Relationship
Management & technical knowledge on telehone system
is added advantage
- Good
listening skills & Patient
- Strong
in problem solving skills
- Resourceful,
proactive and able to work independently
- Computer
literate and proficient in MS Office applications
- Applicants
should be Malaysian citizens or hold relevant residence status.
|
Responsibilities:
- Responsible to
set up the call centre, recruitment of new staff and managing the call
centre.
- Liaison
with IT infrastructure on the workings of the call centre.
- Report
and analyze updates on the call centre development.
- Coaching,
Training, and motivate of staffs
- Manage,
lead & guidance provided to staff in order to maintain
excellent operational efficiency
- Responsible
to process improvement and enhance call centre operations
- Control
and minimize overhead expenses
- Adherence
to security and safety procedures
|
For
those who have what it takes, please send in resume or walk in for an
interview at:
Agensi
Pekerjaan & Perundingcara Bright Prospect Sdn Bhd
No, 18, 2nd Floor,
Jalan 14/14,
46100 Petaling Jaya,
Selangor
Tel : 03-79548440
(Opposite Jaya 33)
Recruitment
Consultant : Janice
Email
:
janice@brightprospect.com.my
|
